PAYMENT, SHIPPING, CANCELLATIONS + RETURNS...

We accept, and prefer PAYPAL for all your purchases.

Simply log-on @ www.paypal.com and follow the instructions

Payment will be made to: lisa@sophisticatsles.com

RETURNS:

You may return an item.

Please be aware of the following criteria regarding all returns:

Merchandise must be in new, unused condition with all tags and paperwork still attached. Any unused merchandise in original condition (and in their original box) may be returned for exchange or refund within 15 days of receipt of the merchandise and must be reported to us within 7 days of receipt of your item(s).

All shipping and handling fees are non-refundable.

Buyers are responsible for all return shipping costs.

Due to strict health regulations, once your pet(s) have used his/her castle, it is not returnable or exchangeable.

Returns must be received by us within 15 days of your receipt in unused condition, and reported to us within 7 days of receipt of the item.

YOU MAY CANCEL AN ORDER WITHIN 24 HOURS OF PLACING THAT ORDER PROVIDED YOUR ORDER HAS NOT YET SHIPPED.

Feel free to contact us with any questions before you buy, including S+H charges specific to your shipping address, Paypal instructions, and any concerns you may have.

We ship via UPS Ground

Local delivery (southern N.H. area) available for a small fee.

...WE ONLY SHIP TO THE 48 CONTIGUOUS UNITED STATES...

I am only interested in having completely satisfied customers!